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Printfection

Printfection

Overview

What is Printfection?

Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and…

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Recent Reviews

Swag!

10 out of 10
May 02, 2024
Incentivized
To send swag when a referral is submitted. It is a way to reward employees for bringing people into the company and give them exclusive …
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Printfection

9 out of 10
March 29, 2024
Incentivized
We used Printfection as a swag & shipping partner who helped us execute a giveaway campaign. We wanted to offer all of our customers a …
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Awards

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Reviewer Pros & Cons

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Pricing

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What is Printfection?

Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and APIs alongside custom printing, inventory management, and…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.printfection.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Printfection?

Printfection is a swag management platform that handles the sourcing, storage, and shipping of a company's branded swag to audiences around the globe.

Printfection boasts users at HubSpot, Salesforce, Gusto, and hundreds of other companies who use the software in myriad ways:
  • Marketing teams create and ship swag to drive leads, engage webinar attendees, or help Sales teams book meetings
  • Event teams ship the best swag to multiple trade shows and gatherings - and can send any leftover swag right back to Printfection's fulfillment center
  • HR teams create welcoming new hire kits and ship swag to their office & remote staff when celebrating work anniversaries, key milestones, and just because
  • Customer success teams rewards their clients with engaging gifts for holidays, renewals, and other key moments in the customer lifecycle
With the platform users can ship swag through email and social links that leverage customizable, branded Giveaway pages, and it can be integrate into a CRM and tech stack to automate swag sending.

Printfection Features

  • Supported: Swag sourcing, creation/printing, storage, and shipping worldwide
  • Supported: Custom swag boxes, swag packs, and swag kits
  • Supported: Swag Giveway links can be sent via email and social utilizing customizable, branded gifting pages

Printfection Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and APIs alongside custom printing, inventory management, and distribution. The vendor states their customers use the platform to drive more leads, reward customers, and engage employees.

Sendoso, SwagUp, and Reachdesk are common alternatives for Printfection.

Reviewers rate Support Rating highest, with a score of 9.5.

The most common users of Printfection are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(113)

Attribute Ratings

Reviews

(1-25 of 48)
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May 02, 2024

Swag!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
To send swag when a referral is submitted. It is a way to reward employees for bringing people into the company and give them exclusive swag that you can't get at any other time. The offer a a variety of swag options so individuals can select something that is their preference.
  • Unique link
  • Shipping confirmation
  • Ease of use
  • Variety of swag options
  • Support
Great for sending swag to employees! The UI is simple and easy to navigate for individuals to select their swag item.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We ship swag to our community and employees around the world. We have a specific need to ship products worldwide to some of the hardest-to-ship locations. Printfection continues to support our challenge of shipping to hard-to-reach locations. They also have a great selection of products and their dashboard has been instrumental for a team that manages different campaigns and programs. You will not get that kind of service with any vendor. Their product is of high quality, and their customer service team is the best I have worked with in my career.
  • Customer service, quick responses, immediate solutions
  • Dashboard that is easy to read and manage
  • Product that helps us meet our employees and community needs
  • Customizing the dashboard so that we can manage products with different teams
  • Easier navigation between campaigns and other orders
  • Better way to look up expenses as we are different teams managing campaigns every day
well suited: Companies with different departments managing inventory, companies with teams and campaigns that give employees the option to choose and order what they want

less appropriate: high-end programs where boxes are curated for customers.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company uses Printfection to customize event merchandise such as pens, stickers, water bottles, napkins, clothing, pins, lanyards, etc. It's incredibly helpful that this platform can create mockups, work with your budget, assign you account managers who work very diligently with you, and create results in a very timely manner.
  • Quick-responding account managers
  • High quality branding
  • Fast turnaround
  • Would love to receive a sample of smaller items first
I would recommend Printfection to others who are looking for bulk merchandise branding because of their quick turnaround for all of my current inventory.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Printfection serves as our solution for fulfilling our swag inventory requirements throughout our customer marketing efforts. Our utilization of Printfection covers a diverse array of applications, including the orchestration of Printfection campaigns tailored for events and the gratification of customers subsequent to their engagement in various forms of advocacy. These advocacy activities range from speaking opportunities to the creation of compelling case studies and the provision of video testimonials. By leveraging Printfection, we ensure a seamless and efficient process in managing our swag inventory while also enhancing our customer engagement strategies.
  • Inventory management
  • options for swag
  • Quick and easy way to set up campaigns
  • Customer service
  • Would like a storefront option for customers to self serve
Overall, Printfection serves as a centralized hub for Whatfix to efficiently handle our swag inventory needs and enhance our marketing efforts through branded merchandise. We like the diverse range of items available that we ca choose from to reward our customers for their advocacy efforts. The scenario Printfection would be less appropriate for would be if a storefront self service option was required where end users would have to select swag themselves and check out.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Before Printfection we had swag and promotional items spread throughout our remote workforce. I personally had swag in my garage and would ship items to other employees so they could then ship out. It was extremely inefficient, not cost effective and was taking up many employees valuable time. When it came time to reorder items they would go to someones home or crowd up a closet in our main office. We desperately needed a solution where our items were stored offsite, ease of reordering and ability to ship small and even individual orders out to employees and vendors. Printfection did all of those things (and more) for us and it has been a huge weight lifted off our team. The visibility that we have into our items and budget is huge.
  • Swag management
  • Item replenishment (product and printing)
  • Customer Service
  • Affordable bulk shipping rates
  • API integrations/ solutions for our tech product
  • Budget visibility across teams
  • Their Giveaway feature was made some improvements but I would like to see it be more flexible
  • Being able to get more samples of products and printing prior to ordering
  • Swag photography/ items in stock in our closet- we had to provide photos of these items
  • Better updates on swag items that are low in stock
Printfection is great for a remote team or large team needing to manage many people who have their hand in swag and promotional items. We use them to print, store and ship and it has been a game changer. It's helpful because we manage a decent number of skus and it allows our team to easily send a variety of items out.Printfection is less helpful for people who have a LARGE number of SKU's (it can get costly) and it is not helpful for people with only a FEW SKUs and few inventory items since you pay per month to carry those items (which can get costly if the value of the items is low)Also we don't love the idea of not seeing an item before shipping it out to a client, employe or vendor. We wish we could get complimentary samples post printing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We mainly use Printfection to fulfill our customized swag for our events and for our advocacy platform, but our HR team also utilizes it for new hire swag and baby kits.
  • Customer Service
  • Personalized swag recommendations
  • Timely shipping
  • Open API - integrates well with other software
  • I don't have any improvement recommendations at the moment
It's perfect for employee and customer swag. They have great vendors, and they ensure quality products are made. They work with you to stay within budget, and offer samples if needed.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I love the way they are so professional and courteous when I contact them with various questions regarding swag and correcting orders placed incorrectly. I like that they are up to date with the latest swag items and they keep up with different trends. I would highly recommend them for all your swag needs.
  • They respond quickly to my request
  • Offer a variety of different Swag
  • Like their shipping options, you can select the day for delivery
  • I would like to see my previous used addresses saved under my profile instead of re-typing it over and over again
  • The prices are a bit higher for some items
  • Their website could be a bit more user friendly
They have everything you need
Diane Quaresma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Printfection to order conference swag items for our conference attendees, and swag gifts for our customer anniversaries/contract renewals, new customers, and our customer reference program. Printfection allows us to send our customers quality swag with our logo and easy reporting on our items. The best part of Printfection is its customer support team who works closely to help with onboarding, purchasing swag, and offering ideas and solutions. We are a remote company so another problem Printfection solves is that they hold our swag in inventory and ship out on our request.
  • Customer Service
  • User Platform
  • Quick shipments
  • cards/notes sent with swag - more choices
Printfection has been great at helping us execute a large conference swag order. We choose one item that was not in the Printfection catalog, but the Printfection team was so great to work with and managed to get the item we wanted.
Score 10 out of 10
Vetted Review
Verified User
We use Printfection for internal gifting when someone new joins the organization and for customers.
  • Personalized messages
  • Quick fulfillment and shipping
  • Nice quality items
  • User interface can be a bit hard to navigate especially when many teams use the tool, there is a lot of info displayed
Well suited for any gifting/rewarding scenarios.
October 05, 2023

EASIEST SWAG PLATFORM

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We were looking for a swag platform with quality items, fast turnarounf times and great customer service. We use Printfection for their Giveaway Campaign to send out to employees as a thank you for being here as we make organizational changes.
  • response times are faster than anyone else
  • They thoroughly explain processes and any confusion
  • easy website to navigate
  • N/A
I was given the respoinsibility of finding a swag platform with limited instruction on what was wanted, how it should be distributed, etc. Printfection helped introduce me to all the things they offer, guided me through all the processes, and each department was very knowledgeable. As I said before, I had very little information on what my company was looking for so Printfection really helped me get the ball rolling and showing me what the end game would look like.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection to design, order, store and ship our corporate swag. We were initially using Sendoso but found that the goods we wanted to order was extremely marked up (pricing), production turnaround time was not ideal, and shipping to AUS took a very long time. Printfection was a better solution for us to order custom swag (tshirts, hats, stickers, water bottles, etc), store swag (warehousing), and ship swag (conferences, customer onboarding or employee welcome boxes).
  • Account / customer support is AMAZING
  • Responsive to customer requests/needs (will work with you 1:1 to get you what you need)
  • Straightforward pricing
  • Limited in gifting options outside of branded swag
  • Does not offer experiences/events like other direct mail platforms (Sendoso, Alyce, etc)
  • The UI is just OK - not the slickest thing I've seen
I think they're a great solution if you're looking for a vendor to work with you on branded swag. We had a rush order for our customer advisory committee and we're so last minute on ordering, and Printfection really hit it out the park with identifying the items we could get quickly and helping us order ASAP to get the items in-hand with less than 2 weeks turnaround. Primary use cases I would 10/10 recommend Printfection for: Storing branded swag Designing branded swag (multi-color, edgy designs - not your standard logo on a hat) Custom swag packs / branded swag boxes Enabling sales/CS teams to ship custom swag packs to prospects and customers Out of the box swag items (if you can dream it, they can source it)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for all of our print and promotional item needs for our sales team. We are also ramping up to use them for our onboarding new hire kits, employee giveaways, and clinical team kits. We had been looking or a solution that was a "one stop shop" where we could remove a lot of the manual work for our HR and Marketing department. Printfection has done that as well as provide full transparency for our Finance department.
  • Customer service is impeccable
  • Ease of use
  • Sourcing of items and requests
  • Customization of print materials. We did have to find another vendor for business cards due to not being able to customize at time of order and the need to have individual skus.
Printfection is best suited for larger companies, especially in the B2B space. The giveaways, kits, and campaigns are a huge asset to our company. If you are looking for something more adhoc I would not consider Printfection, as the intent is an extended partnership with a regular order cadence.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Printfection helps us with swag management and suggesting new swag ideas. We really appreciate their eco-conscious options and planet-friendly ideas.
  • Excellent and FAST customer support
  • Ease of onboarding
  • UI Navigation is simple
  • Providing customers with step by step videos of how to set up their account would be great!
Printfection is great for companies who want to brainstorm swag ideas, have specific retailers they want to buy from, and have specific needs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for our gifting and swag. We have almost all of our customer-facing teams using it to thank prospects/customers and celebrate customer wins. We also use it internally to send welcome boxes to new employees. Lastly, Printfection supports our event swag and apparel. We previously were using a Shopify store and had trouble tracking things. It also wasn't easy for our team to understand and we saw a decline in gifting. Since starting with Printfection, we have already seen more interest in gifting from our team.
  • AMAZING team. The customer support we have received is unmatched.
  • Great quality of products and lots of product options.
  • Very user-friendly and easy to navigate.
  • The Salesforce integration is not where it needs to be. You only can integrate certain components and it makes it challenging to track things inside of Salesforce.
We absolutely love Printfection and it has been a great experience so far. The swag and apparel we order often exceed our expectations and the team is incredibly helpful and creative. Our CSM is knowledgeable and quick with email responses and any support we might need. We also have a dedicated merchandise manager who is always coming up with new ideas for our team.

On the other hand, the lack of Salesforce integration capabilities has been very frustrating for us. We bought Printfection because we were struggling to track our gifting and we needed something that would communicate nicely with Salesforce. We were told the integration worked and was easy but it took multiple meetings with the team to get it set up and it's still not what we were hoping for. The integration is really just creating a button that links to Printfection and the two tools don't communicate in any way.
April 02, 2023

Great company!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Printfection has resolved several of our swag obstacles. From being able to budget within different departments in our organization to having dedicated account managers, we have been able to combine several departments swag needs while ensuring that we have the most unique and high end offerings to our various recipients. I love that i can see what other departments are already ordering so I can connect and collaborate with them if I am looking to order the same thing.
  • Custom kits
  • Dedicated Client Support
  • Tradeshows
  • Design services
Great for when you want to work on custom swag projects and have dedicated representatives assist you. They also have a catalogue that you can browse and request mock ups for. They are also great if you find something you like but it isn't in your budget. Areas that wouldnt be great is if you are hoping they replace an internal design team - they will need your guidance when doing more complicated or ambiguous designs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for all of our company swag needs. This includes new hire swag, general employee swag and items created for company wide events. The quality of products are great and always a big hit with employees. The customer service is wonderful and very hands on. I know I can ask questions any time or I can schedule time to chat with a rep if I need to. Once you get used to the platform, it's pretty user friendly.
  • Creates quality products
  • Timely and helpful customer service
  • At first the platform was challenging to understand, but now after using it for awhile and with some guidance from reps, it's very user friendly
  • At one point we were not liking Printfection because we seemed to have not a great rep. Since that changed, the experience has been quite pleasant
You can use swag for so many things. The catalog of items is quite overwhelming, so sometimes I ask them to narrow down some ideas for a particular event. They've recently created two different decks with options beautifully and clearly laid out. I really appreciate that hands on approach and it helps us make decisions quicker.
March 29, 2023

Highly recommended!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used this internally to send gifts to our employees, with many more employees being remote this saved me a lot of time as we recognized numerous employee service anniversaries. Printfection made it easy to reorder and keep track of our inventory levels.
  • Ordering and customizing swag
  • Handling all shipping logistics
  • Their portal was really easy to use!
Swag distribution for employees, marketing to customers.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I use Printfection mostly for drop shipping swag to events. Other teams use it for sending one-off client gifts and internally for employee swag and welcome kits. As a totally remote organization, it's nice to have items available on-demand where we can go online and place an order without having to keep an inventory ourselves somewhere.
  • Rolls t-shirt orders and secures with a rubber band with the size on it
  • Proactive communications about ways to save some money with our account when items run out
  • Quick and comprehensive response to questions including quick how to videos
  • I frequently have issues with the platform and have to start an order over several times before it takes.
  • I find the options a bit limited for selecting swag from Printfection
  • I don't find the system intuitive, it's hard to navigate
I really like Printfection for on-demand drop ship orders for events.
Welcome kits for new hires are a great feature.
Has not been great for smaller direct mail pieces that require envelope stuffing, labeling, and mailing.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection for employee swag, acquisition branded gifting and life events gifting, such as sending branded onesies to employee's who have a newborn. Our Marketing team also uses Printfection for customer gifting as well.

Our primary business case for using Printfection became clear during the pandemic and when we began acquiring geographically distributed companies. Having Printfection has enabled our very small People Operations team to scalably manage this program without having to physically mail everything out!
  • Campaign and Kit Management
  • Warehousing
  • Options at many different pricepoints
  • The quality of the items
  • Screenprinting has sometimes been off (too large)
Printfection has been great all the way around; however, item quality is sometimes suffering. We have spent more than 100K over the years in employee and customer swag, but unless a hefty amount of money is spent on a given item, item quality in the lower levels is lacking. This has been a catalyst for us exploring other options; however, we have stayed with Printfection because of the other areas that they particularly excel in.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection to customize swag for events, customer gifts, and employee gifts. Printfection allows us to expand our brand visibility through high quality merch that gets delivered quickly and seamlessly.
  • Customer service - Printfection is always quick to respond when we have a question!
  • Onboarding - Their team is always willing to onboard our new team members. They offer demo calls and video recordings to get new employees comfortable with the platform.
  • Quick responses - I've never waited more than 1 business day to get a response from the Printfection team. They're so fast and helpful!
  • Adding more luxury brands to their inventory catalog - we're sometimes looking for well known brands that aren't available in Printfection.
  • Allowing customer kit names to be customized - we're reworking how we structure our customer kits, so this isn't an issue anymore, but previously we weren't able to customize the name of each kit. We would instead have to go by the messaging inside the kit, ex: "thanks for being a customer" vs. "thanks for being a customer!" vs. "thanks for being a customer." instead of being able to label them "enterprise", "SMB" etc.
Love Printfection and would highly recommend to a colleague! Their team is friendly, quick to respond, and helpful with our niche requests. The platform is easy to use and our team hasn't had any issues learning how to use it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Printfection has allowed us to collaborate between departments which has helped us save money so that we are not ordering duplicative items. As a remote-first company we love that we can store our inventory with Printfection and they can take care of the logistics of shipping it where we need it. We do lots of trade shows and events and it's helpful to have all our swag in one place.
  • Sourcing and Design of Products
  • Inventory Management
  • Support during onboarding and during ordering/planning
  • I would like to be able to search for products based on color
  • I would like to see more products on the site
  • I would change some of the functionality of the website.
Great all-around swag company. Provide support and a dedicated team to help with your projects. They provide storage solutions for your swag which is great for a remote-first company. The design team is awesome is always willing to provide edits or creative suggestions for you.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We utilize Printfection as a tool to engage both internal staff, as well as clients.
  • On Boarding Kits
  • Client Appreciation
  • Conference Swag
  • Outdated technology - the system is not very intuitive
Printfection has been a great way to send swag to events we're both hosting and attending. The drop ship option is one we use frequently and has been effective on multiple occasions.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to send out promotional products that are branded to potential customers, current partners, and customers and to use at events for promotional marketing.
  • Communicative reps.
  • Fast processing.
  • Good options for gifts.
  • Fulfillment - made promises they couldn't deliver on.
  • Pricing for shipping internationally.
It would not be appropriate for a company with more than 2500 employees or a certain amount of volume. I tried to buy something last week and they only had 500 units of it. That was enough for me but wouldn't be for another company, unfortunately. It's really well suited for enterprise companies that have a lot of outreach and marketing initiatives.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a company that hosts, sponsors, and attends events regularly, we need to find a solution that offers: Marketing materials (swag, collateral, banner, etc.) ordering Marketing materials (swag, collateral, banner, etc.) storing and inventory managing Campaigns creating Shipping Reports generating And Printfection is an one-stop shop for us!
  • Inventory monitoring and managing
  • Customer support
  • Reports generating
  • Swag producing and ordering
  • When set up the campaign, the campaign name is the same for both internal team and external parties. It would be great if we can name it separately. For example: "Internal team - Tier 1 partner gifts" vs "External party - Gifts for our partners!"
  • To set up a campaign with multiple items, we have to create a "kit" including the desired items. It would be great if we can skip the kit creation step.
Here are the two use cases of how we distribute the items most of the time, and Printfection can do it all:
  1. Drop ship for events. The best part is selecting a specific package arrival day on the platform!
  2. Gifts for partners, customers, and employees. We can either import a list of recipients or send links to people. This is pretty awesome.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Printfection to create, manage, and store our Merchandising items. Printfection allows us to do everything in one place without worrying about logistics or multiple vendors for different products we need to customize. The ability to talk to specialists to source other ideas to translate our designs into real-life products definitely is one of the most vital points of Printfection.
  • Supporting in sourcing swag items.
  • Communicating and managing brand assets.
  • Offering an all-in-one-place platform.
  • The user interface could be improved a bit.
  • Navigation on the website is confusing at first sight.
  • Nothing else that I can recall.
I would recommend Printfection for its exceptional user experience and comprehensive range of features. The platform is user-friendly and somewhat easy to navigate, allowing users to quickly and easily access the tools and resources they need to create/manage their swag. These features are well-designed and intuitive, providing users with the tools they need to succeed when creating customized and branded products. Overall, the platform is a true standout in the industry.
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