Overview
What is Printfection?
Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and…
Printfection is the perfect solution for a remote company
Positive Printfection Usage
Good, but Expensive.
Printfection
Printfection helps us across Advocacy Efforts!
Helped our disorganized swag efforts and streamlined the process for our company
Printfection does all it promises and the Customer Success team in A++!
Printfection - Excellent Customer Experience
Great Swag Company!
Professional and reliable vendor
Easy swag management
Printfection handles all your swag needs
Grateful for Printfection!
Game changer for a globally distributed team
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Printfection?
Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and APIs alongside custom printing, inventory management, and…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
2 people also want pricing
Alternatives Pricing
What is Lob?
Lob in San Francisco provides the building blocks for developers to automate offline correspondences. Enterprise companies use Lob’s suite of APIs to mail fully dynamic and personalized customer communications with print media. Lob also provides insight into deliverability with piece-by-piece…
What is AXOMO?
AXOMO is a solution to design, produce, and ship branded gear out as automated employee rewards. Giving employees the chance to feel appreciated and to represent company through branded gear can lift a brand, but, the vendor states, it can also increase employee engagement as well. AXOMO also…
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Printfection?
Printfection boasts users at HubSpot, Salesforce, Gusto, and hundreds of other companies who use the software in myriad ways:
- Marketing teams create and ship swag to drive leads, engage webinar attendees, or help Sales teams book meetings
- Event teams ship the best swag to multiple trade shows and gatherings - and can send any leftover swag right back to Printfection's fulfillment center
- HR teams create welcoming new hire kits and ship swag to their office & remote staff when celebrating work anniversaries, key milestones, and just because
- Customer success teams rewards their clients with engaging gifts for holidays, renewals, and other key moments in the customer lifecycle
Printfection Features
- Supported: Swag sourcing, creation/printing, storage, and shipping worldwide
- Supported: Custom swag boxes, swag packs, and swag kits
- Supported: Swag Giveway links can be sent via email and social utilizing customizable, branded gifting pages
Printfection Integrations
Printfection Competitors
Printfection Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | English |
Printfection Downloadables
- Brief one-pager highlighting how the Printfection swag management platform is used by Marketing, HR, Customer Success, and Sales teams.
- Quick one-pager on how Marketing and CS teams use the Printfection swag platform to reward and retain customers.
- How Marketing teams use the Printfection swag platform to drive leads, generate meetings for Sales, and build pipeline.
- How Event & Marketing teams use the Printfection platform to ship swag to and from multiple tradeshows and increase event ROI.
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(113)Attribute Ratings
- 8.5Likelihood to Renew3 ratings
- 8.6Availability2 ratings
- 8.6Performance2 ratings
- 7.5Usability4 ratings
- 9.5Support Rating81 ratings
- 8.2Online Training1 rating
- 8.2In-Person Training1 rating
- 8.5Implementation Rating3 ratings
- 8.6Configurability2 ratings
- 8.6Product Scalability2 ratings
- 9.1Ease of integration1 rating
- 8.6Vendor pre-sale2 ratings
- 8.6Vendor post-sale2 ratings
- 6.1Professional Services2 ratings
- 8.6Contract Terms and Pricing Model2 ratings
Reviews
(1-25 of 48)Swag!
- Unique link
- Shipping confirmation
- Ease of use
- Variety of swag options
- Support
- Customer service, quick responses, immediate solutions
- Dashboard that is easy to read and manage
- Product that helps us meet our employees and community needs
- Customizing the dashboard so that we can manage products with different teams
- Easier navigation between campaigns and other orders
- Better way to look up expenses as we are different teams managing campaigns every day
less appropriate: high-end programs where boxes are curated for customers.
Positive Printfection Usage
- Quick-responding account managers
- High quality branding
- Fast turnaround
- Would love to receive a sample of smaller items first
Printfection helps us across Advocacy Efforts!
- Inventory management
- options for swag
- Quick and easy way to set up campaigns
- Customer service
- Would like a storefront option for customers to self serve
- Swag management
- Item replenishment (product and printing)
- Customer Service
- Affordable bulk shipping rates
- API integrations/ solutions for our tech product
- Budget visibility across teams
- Their Giveaway feature was made some improvements but I would like to see it be more flexible
- Being able to get more samples of products and printing prior to ordering
- Swag photography/ items in stock in our closet- we had to provide photos of these items
- Better updates on swag items that are low in stock
- Customer Service
- Personalized swag recommendations
- Timely shipping
- Open API - integrates well with other software
- I don't have any improvement recommendations at the moment
Professional and reliable vendor
- They respond quickly to my request
- Offer a variety of different Swag
- Like their shipping options, you can select the day for delivery
- I would like to see my previous used addresses saved under my profile instead of re-typing it over and over again
- The prices are a bit higher for some items
- Their website could be a bit more user friendly
Printfection handles all your swag needs
- Customer Service
- User Platform
- Quick shipments
- cards/notes sent with swag - more choices
Game changer for a globally distributed team
- Personalized messages
- Quick fulfillment and shipping
- Nice quality items
- User interface can be a bit hard to navigate especially when many teams use the tool, there is a lot of info displayed
EASIEST SWAG PLATFORM
- response times are faster than anyone else
- They thoroughly explain processes and any confusion
- easy website to navigate
- N/A
- Account / customer support is AMAZING
- Responsive to customer requests/needs (will work with you 1:1 to get you what you need)
- Straightforward pricing
- Limited in gifting options outside of branded swag
- Does not offer experiences/events like other direct mail platforms (Sendoso, Alyce, etc)
- The UI is just OK - not the slickest thing I've seen
Printfection - Above and Beyond My Expectations!
- Customer service is impeccable
- Ease of use
- Sourcing of items and requests
- Customization of print materials. We did have to find another vendor for business cards due to not being able to customize at time of order and the need to have individual skus.
Printfection is PERFECTION
- Excellent and FAST customer support
- Ease of onboarding
- UI Navigation is simple
- Providing customers with step by step videos of how to set up their account would be great!
Amazing support and product selection!
- AMAZING team. The customer support we have received is unmatched.
- Great quality of products and lots of product options.
- Very user-friendly and easy to navigate.
- The Salesforce integration is not where it needs to be. You only can integrate certain components and it makes it challenging to track things inside of Salesforce.
On the other hand, the lack of Salesforce integration capabilities has been very frustrating for us. We bought Printfection because we were struggling to track our gifting and we needed something that would communicate nicely with Salesforce. We were told the integration worked and was easy but it took multiple meetings with the team to get it set up and it's still not what we were hoping for. The integration is really just creating a button that links to Printfection and the two tools don't communicate in any way.
Great company!
- Custom kits
- Dedicated Client Support
- Tradeshows
- Design services
Positive Printfection Experience
- Creates quality products
- Timely and helpful customer service
- At first the platform was challenging to understand, but now after using it for awhile and with some guidance from reps, it's very user friendly
- At one point we were not liking Printfection because we seemed to have not a great rep. Since that changed, the experience has been quite pleasant
Highly recommended!
- Ordering and customizing swag
- Handling all shipping logistics
- Their portal was really easy to use!
I like it but have some issues with the platform
- Rolls t-shirt orders and secures with a rubber band with the size on it
- Proactive communications about ways to save some money with our account when items run out
- Quick and comprehensive response to questions including quick how to videos
- I frequently have issues with the platform and have to start an order over several times before it takes.
- I find the options a bit limited for selecting swag from Printfection
- I don't find the system intuitive, it's hard to navigate
Welcome kits for new hires are a great feature.
Has not been great for smaller direct mail pieces that require envelope stuffing, labeling, and mailing.
Our primary business case for using Printfection became clear during the pandemic and when we began acquiring geographically distributed companies. Having Printfection has enabled our very small People Operations team to scalably manage this program without having to physically mail everything out!
- Campaign and Kit Management
- Warehousing
- Options at many different pricepoints
- The quality of the items
- Screenprinting has sometimes been off (too large)
Printfection is a great swag solution for our team
- Customer service - Printfection is always quick to respond when we have a question!
- Onboarding - Their team is always willing to onboard our new team members. They offer demo calls and video recordings to get new employees comfortable with the platform.
- Quick responses - I've never waited more than 1 business day to get a response from the Printfection team. They're so fast and helpful!
- Adding more luxury brands to their inventory catalog - we're sometimes looking for well known brands that aren't available in Printfection.
- Allowing customer kit names to be customized - we're reworking how we structure our customer kits, so this isn't an issue anymore, but previously we weren't able to customize the name of each kit. We would instead have to go by the messaging inside the kit, ex: "thanks for being a customer" vs. "thanks for being a customer!" vs. "thanks for being a customer." instead of being able to label them "enterprise", "SMB" etc.
SWAG: Stuff We All Get!
- Sourcing and Design of Products
- Inventory Management
- Support during onboarding and during ordering/planning
- I would like to be able to search for products based on color
- I would like to see more products on the site
- I would change some of the functionality of the website.
Printfection is a Solid Choice
- On Boarding Kits
- Client Appreciation
- Conference Swag
- Outdated technology - the system is not very intuitive
LOVE Printfection reps - they make the company!
- Communicative reps.
- Fast processing.
- Good options for gifts.
- Fulfillment - made promises they couldn't deliver on.
- Pricing for shipping internationally.
Printfection is the #1 swag management platform!
- Inventory monitoring and managing
- Customer support
- Reports generating
- Swag producing and ordering
- When set up the campaign, the campaign name is the same for both internal team and external parties. It would be great if we can name it separately. For example: "Internal team - Tier 1 partner gifts" vs "External party - Gifts for our partners!"
- To set up a campaign with multiple items, we have to create a "kit" including the desired items. It would be great if we can skip the kit creation step.
- Drop ship for events. The best part is selecting a specific package arrival day on the platform!
- Gifts for partners, customers, and employees. We can either import a list of recipients or send links to people. This is pretty awesome.
- Supporting in sourcing swag items.
- Communicating and managing brand assets.
- Offering an all-in-one-place platform.
- The user interface could be improved a bit.
- Navigation on the website is confusing at first sight.
- Nothing else that I can recall.